Website Services — Terms of Service

These terms govern the website services described below. By purchasing either service — including checking the acceptance box at checkout or paying an invoice — you ("you," "Client") agree to these terms. If you are purchasing for a business, you confirm you're authorized to bind that business.

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1The Two Services

A. Custom Website Build ("You Own It") — a one-time project, at the price stated at checkout or on your invoice.

B. Managed Website Plan ("We Handle It") — a one-time setup fee plus a monthly subscription, at the prices stated at checkout or on your invoice.

Anything not listed as included in Sections 2–3 (additional pages, redesigns, new features, e-commerce, extra revision rounds) is available as separate paid work, quoted before we do it.

2What's Included — Custom Website Build

• A custom website of up to five (5) pages: design, copywriting, mobile optimization, contact forms, Google Maps and review integration, and search engine (SEO) setup.
• One (1) revision round: after we present the completed draft, you may request one consolidated set of changes. Additional revision rounds are available as paid work.
• Launch support and a handover walkthrough: how your site is built, where it lives, what you control, and how to get changes made.
• Your domain is registered in your name, and at handover we place the site on hosting under your control. Upon our receipt of full payment, you own the site outright. From handover onward, hosting and domain renewal costs, if any, are yours: they are billed by those providers directly rather than by us, and we are not a party to those accounts. We will tell you before handover what those costs are expected to be.
• After launch, further work from us (beyond the included revision round) is available at our then-current hourly rate or by quote.

3What's Included — Managed Website Plan

• The same custom website build described in Section 2 (including one revision round before launch), plus ongoing service for as long as your subscription is active:
• Hosting, security, and upkeep — included in your monthly fee; you never deal with the platform.
• Up to two (2) content updates per calendar month. A "content update" means changing text, images, prices, hours, or similar content on existing pages — the kind of request that takes us up to about 30 minutes. New pages, redesigns, new features, or integrations are not content updates and will be quoted separately. Unused updates do not roll over.
• Turnaround: we complete content updates within two (2) business days of your request.
• Your domain is registered in your name and always remains yours (Section 7).
• While your subscription is active, the website design and build remain our property, licensed to you for your business use. You can make it yours permanently through the buyout in Section 8.

4Your Responsibilities

• Provide the materials we need — logo, photos, business details, licenses, service lists, prices — and timely feedback when we ask for it.
• You confirm that everything you give us to publish (text, images, logos, reviews) is accurate and that you own it or have the right to use it. We are not responsible for claims arising from content you supply.
• Keep your contact and billing information current.

Stalled projects: if we can't reach you for thirty (30) days during a build despite reasonable attempts, we may close the project. Fees already paid are not refunded, because the work has been performed. Reopening a closed project may require a restart fee stated at the time, not to exceed 25% of the original build fee, quoted before we resume.

5Imagery

Your site launches with the best available imagery: your real photos when provided, your existing business/social media photos, or professional stock imagery as a fallback. One photo-swap round is included after launch — when your real photos are ready, we'll swap them in at no charge. We never present AI-generated images as real photos of your business, team, or work.

6Payment

• Build and setup fees are due before work begins. Subscription fees bill monthly in advance, automatically, to your payment method on file.
• If a subscription payment fails and remains unpaid ten (10) days after we notify you, we may suspend the site until the balance is paid. Suspension does not pause your obligation for fees accrued.
• Fees for completed or in-progress work are non-refundable except where these terms or the law say otherwise.
• Fees for new purchases may change over time; the prices in effect when you purchased apply to your purchase.

7Ownership

• Your domain name is always yours, under both services. We will register it in your name (or help you connect one you already own) and will never hold it, condition its release, or charge you to take it elsewhere.
• Custom Website Build: upon full payment you own the site — its design, copy, and content — except for third-party elements (platform software, licensed stock imagery, fonts) which remain under their own licenses.
• Managed Website Plan: you own your domain and all content you supplied; the site design and build remain ours while the subscription is active, and transfer to you if you complete the buyout in Section 8.
• Portfolio: we may display work we built for you (screenshots, links, business name) in our portfolio and marketing. If you'd rather we didn't, tell us in writing and we'll remove it.

8Cancelling a Managed Plan

• Cancel anytime with thirty (30) days' written notice (email or text is fine). No cancellation penalty. You remain responsible for fees through the end of the notice period.
• At the end of the notice period, you choose either:
• Walk: keep your domain and go. The website we built comes down, and your subscription ends. No further charges.
• Buyout: pay a one-time buyout equal to our then-current build fee for a site of equivalent scope, less 50% of the managed-plan fees you have already paid (minimum $500), as stated on your order form. We then transfer the complete website into your own account, exactly as it stands. Hosting moves to your control (in place of your monthly fee to us), with any ongoing provider costs becoming yours, and you own the site outright as if you had purchased the Custom Website Build.
• If we cancel (we may end the plan with thirty (30) days' written notice), the buyout fee is waived — we'll transfer the site to you at no charge, or take it down, your choice.

9No Guarantees; Third-Party Platforms

We build sites designed to perform, but we do not and cannot guarantee search engine rankings, traffic volumes, leads, or revenue. Your site runs on third-party platforms (such as the hosting platform, domain registrars, and Google's services) whose availability, features, pricing, and policies are outside our control; we are not liable for their outages, changes, or actions.

10Communications

By providing your phone number, you agree that we may text and call you about your project and service (this is how we work — most updates happen by text). Message and data rates may apply; reply STOP to opt out of texts at any time. Opting out may slow down service requests that depend on reaching you.

11Disclaimer and Limits on Liability

To the fullest extent permitted by law: our services are provided "as is"; we disclaim implied warranties (including merchantability and fitness for a particular purpose); we are not liable for indirect, incidental, consequential, or punitive damages, or for lost profits or lost data; and our total liability for any claim arising out of these services is capped at the amounts you paid us in the twelve (12) months before the claim arose. Nothing in these terms limits liability that cannot be limited under law.

12Indemnification

You agree to defend and hold us harmless from third-party claims arising out of content or materials you supplied for the site, your products or services, or your violation of law or these terms.

13Disputes and Governing Law

These terms are governed by California law. Before either of us files anything, we agree to try to resolve the issue informally first — a direct conversation solves most problems. If that fails, disputes will be resolved in the state courts of San Diego County, California (or small claims court, which either of us may use).

14Changes to These Terms

We may update these terms from time to time. For subscribers, material changes take effect thirty (30) days after we notify you; continuing your subscription after that is acceptance. The version you accepted governs any one-time purchase.

15General

If part of these terms is found unenforceable, the rest still stands. These terms (plus your checkout receipt/invoice describing what you bought) are the entire agreement for the services, and replace any prior discussions. You may not assign this agreement without our consent; we may assign it in connection with a sale of our business, and your protections travel with it. Our failure to enforce a term once is not a waiver of it.

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By Faith LLC · San Diego, California · byfaith.skai@gmail.com · (619) 943-6120